Refund & Cancellation

This policy applies to the monthly creator management plans sold on this website and paid for through Razorpay. It forms part of our Terms & Conditions. Where you have signed a separate management agreement or campaign contract, the payment and termination clauses in that document apply instead.

Nothing in this policy takes away your rights under the Consumer Protection Act, 2019 — including your right to a remedy where a service is deficient.

• Sway Foundation — ₹2,999 per month, billed in advance, renewing monthly until you cancel.
• Sway Growth — ₹4,999 per month, billed in advance, renewing monthly until you cancel.
• Sway Studio — ₹7,999 per month, billed in advance, renewing monthly until you cancel.

These are service subscriptions, not physical goods. Nothing is shipped, so no delivery or shipping charges apply. Access to the tools included in your plan begins as soon as your payment is confirmed and your account is set up.

You can cancel at any time, with no cancellation fee and no notice period, by emailing billing@swayhouse.in from the address on your account, or by messaging us on WhatsApp at +91 98218 19622.

Cancellation stops the next renewal. Your plan stays active for the rest of the month you have already paid for, and we keep working your account for that period. We will confirm your cancellation in writing — if you have not had that confirmation within two working days, assume it did not reach us and chase it.

We will also refund you, in full or in proportion, where:

• you were charged twice for the same month, or charged after you cancelled;
• a technical fault took the payment but no plan was activated;
• we cannot deliver the plan you paid for — for example we decline your application after payment, or we stop offering the service mid-month; or
• we materially failed to provide what your plan describes, and could not put it right after you raised it with us.

Where we end a plan mid-month for a reason that is not your fault, we refund the unused part of that month pro rata.

Once the seven-day window has passed, monthly fees for a month already begun are not refundable, because the work for that month — outreach, pitching, strategy and manager time — has been carried out. Specifically, we do not refund:

• a month you have used, simply because you have decided to stop;
• a plan that did not produce a brand deal, a follower increase or a particular income. We provide the service; we do not promise those outcomes and never have — see the Terms;
• a month lost to your own unavailability, missed deadlines or failure to supply content we needed;
• a plan terminated because you breached the Terms — for example by misrepresenting your audience or going direct to a brand we introduced you to; or
• fees paid to a third party on your behalf where that party has already provided the service.

Email billing@swayhouse.in from the address on your account with:

• your full name and registered email;
• the Razorpay payment or order reference from your receipt;
• the date and amount of the payment; and
• what you are asking for and why.

We acknowledge every request within 24 hours and decide within 7 working days. If we decline, we will tell you which part of this policy applies and why, so you can challenge it.

Approved refunds are issued to the original payment method through Razorpay — we cannot pay a refund to a different card, account or UPI ID.

• We initiate the refund with Razorpay within 3 working days of approving it.
• Your bank or card issuer then takes a further 5 to 10 working days to show the credit. That part is outside our control.
• UPI and wallet refunds are usually faster; international cards can take longer.

We do not deduct payment-gateway charges from your refund — you get the full approved amount.

If money left your account but the site did not confirm your payment, do not pay again. Email billing@swayhouse.in with the transaction reference. Failed payments are usually reversed automatically by your bank within 5 to 7 working days; if one is not, we will trace it with Razorpay and refund any amount we actually received. Duplicate charges are refunded in full without a cooling-off condition.

Campaign fees paid by a brand are governed by the campaign contract for that deal, not by this page. Where content has been produced and delivered to brief, campaign fees are not refundable; where a campaign is cancelled before delivery, the cancellation terms in that contract determine what is payable to the creators already booked.

If you are not satisfied with how we handled a refund, escalate it to our Grievance Officer, Abhinav Sinha, at legal@swayhouse.in, or by post to Sector 18, Noida, Uttar Pradesh, India (Delhi NCR). We aim to resolve escalated complaints within 15 days.

You may also raise a complaint with the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the consumer commission with jurisdiction over your area.